Aon is the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Customer Service Specialist - Townsville
We are seeking a Customer Service Specialist to join our high performing National Team, which specialises in the delivery of best-in-class risk management solutions for mid-market clients. We have an extensive presence across Australia, with representation in each State capital and an extensive regional branch network.
Your responsibility will be to assist our insurance advisory team in achieving client success & budget forecasts. This role is customer focused which includes assisting with the end-to-end client renewal process, preparation of quotation & placement slips, submitting reports, correspondence and general office duties.
This is the perfect role for someone who is looking to start their insurance career in a challenging, fast paced, and collaborative environment.
Skills and experience that will lead to success
This position will suit a someone with the following skills and experience:
* Strong Customer Service Focus
* Organised with excellent time management skills
* Computer skills including Microsoft Office Suite
* Attention to detail and ability to meet strict deadlines
* Insurance Industry or Financial Services experience will be highly regarded
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
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