We are an expanding fire protection company business seeking a highly organised and detail-oriented General Administration Support to join our team.
The ideal candidate has a problem solving mindset and can handle rapidly changing priorities, ensuring technicians are efficiently scheduled, clients are well-informed, and service delivery runs smoothly. You'll work closely with our field teams, clients, and management to coordinate appointments, manage calendars, and support day-to-day administrative tasks.
If you have excellent communication skills and a knack for organisation, we want to hear from you
Responsibilities
* Coordinate and manage daily schedules for fire maintenance technicians, electricians, and sub‑contractors across multiple sites.
* Manage urgent callouts and reschedule due to emergencies, cancellations, or delays.
* Communicate with clients to confirm appointments and service details.
* Monitor job progress and adjust schedules as needed.
* Allocate daily jobs and optimise routes for fire technicians based on priority, location, and urgency.
* Liaise with internal departments to ensure timely service delivery and a seamless workflow.
* Handle incoming calls and emails related to scheduling and service inquiries.
* Assist with reporting and administrative support as required.
* Maintain and monitor accurate records of servicing and compliance within our software management system.
* Assist in continuous improvement initiatives to streamline our scheduling processes.
Skills / Qualifications
* Proven experience in scheduling and administrative roles.
* Strong organisational and multitasking skills with the ability to prioritise workloads and thrive under pressure, adapting to changing priorities.
* Excellent communication and interpersonal abilities, able to build strong working relationships with technicians, clients, and team members.
* Strong administrative writing and verbal skills.
* Reliable, honest, and bright.
* High attention to detail.
* Strong analytical skills.
* Professionalism, confidentiality, and excellent organisational skills.
* Proficiency in scheduling software and Microsoft Office Suite.
* Experience with the software program "Uptick" preferred but not essential.
* Fire industry scheduling experience will be highly regarded.
Salary is negotiable commensurate with the quality of the candidate.
We are looking for the right person to fit within our team, and if you have a positive attitude and enjoy learning new skills in a fast‑paced industry, we want to hear from you.
How to Apply
Please apply in writing including your resume and a cover letter via SEEK.
Applications without a cover letter will not be considered.
Your cover letter must include a reference to your favourite hobby or pastime.
Applications close on the 21st December 2025.
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