Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
We're seeking a highly organised and proactive Onboarding Administration Lead to join our Contact Centre Performance Training Team.
In this vital role, you'll ensure a seamless onboarding experience for new starters and provide crucial support to our trainers across onboarding and training programs.
What you'll do: Coordinate end-to-end logistics for Contact Centre onboarding and training programs.
Manage learner administration, scheduling, and communications to ensure a smooth experience.
Support trainers with materials, systems, and reporting to enable effective delivery.
Maintain accurate records and ensure compliance with training processes.
Contribute to continuous improvement initiatives that enhance the onboarding journey.
What you'll bring: Strong organisational and time management skills with a sharp eye for detail.
Excellent communication and stakeholder engagement abilities.
Proficiency in Microsoft Office (Excel, Word, Outlook, Teams); LMS and ticketing systems experience is a plus.
Ability to juggle multiple priorities in a fast-paced environment.
A growth mindset and commitment to learning and development.
Ready to make an impact from day one?
Apply now and help us shape the onboarding experience for the future.
What's in it for you?
Competitive remuneration and employee discounts.
Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.