* Government Department – Contract until 19th of April
* Ballarat Location
* Level 1 and 2 IT Support
This position requires an experienced and customer focused Service Desk Analyst to be the first point of contact in a service desk environment.
Key Responsibilities
* Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
* Analyse incidents and service requests for correct prioritisation, classification and initial support requirements.
* Provide and maintain a strong customer focus and support services
* Provide support for applications, email and technology services
* Troubleshooting Samsung and IOS Devices
Skills & Competencies
* Minimum 12 months as a Service Desk Analyst
* Excellent customer service skills
* Experience supporting Microsoft Environment
* Samsung and IOS Device Knowledge
* Good communication skills, both written and verbal, including a personable and professional phone manner
What's In It For You
* Government Agency
* Supportive Team Environment
* Strong chance of extension
Express your interest to Donal McCann by clicking the 'Apply Now' button below or contact on