About The Hotel Valern:
Part of the Vantage Hotel Group, which includes 12 community-focused venues across Tasmania, the Valern Hotel is proudly located in the heart of Moonah. A well-established fixture in the local community, the Valern is known for its welcoming atmosphere, loyal regulars, and strong community spirit. The venue offers friendly service, weekly trivia nights, and a modern gaming lounge featuring state-of-the-art machines.
What you can expect in a day in the role:
Reporting to the Hotel Manager, you will be expected to be hands-on with the daily operations, including gaming, accommodation, food and beverage across the hotel. You’ll lead and manage a close-knit team during your shift, always ensuring exceptional customer service while fostering strong relationships within the community.
Your duties will include, but not be limited to;
* Lead the on-shift team to provide memorable customer service and experiences
* Ensure health, safety, gaming and hotel operations procedures are followed
* Assist with staff scheduling and break management in coordination with the Hotel Manager
* Assist with handling complaints and issues, as required
A successful applicant for the role may be subject to pre-employment and ongoing screening checks.
What you will bring to the role :
With experience in bar and gaming operations within hospitality or a related industry, you’ll bring a positive attitude and a hands-on approach. We’re looking for someone who has:
* Proven experience delivering high-quality customer service, ideally in food, beverage, and gaming environments.
* Strong communication skills, including the ability to negotiate, resolve conflicts, and build positive working relationships as part of a team.
* Solid, up-to-date gaming knowledge, including relevant legislation and regulations within the hospitality industry.
* Flexibility to work a range of morning, night and weekend shifts, including public holidays.
* Current RSA and RCG certificates, or the ability to obtain them.
A successful applicant to the role may be subject to pre-employment and ongoing screening checks.
What you can expect from us:
Along with this fantastic role and Federal Hospitality discounts across our hospitality and tourism properties, you will also receive:
* Uniform (polo tops) and free onsite parking (limited spaces)
* Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment
* Supportive work environment with learning and development opportunities
Interested? Take the next step to apply:
If the position above sounds like you and what you are looking for, we want to hear from you, so click apply now.
For any further information, please .
If this isn’t the right role for you but you’re interested in working at one of the Federal Hospitality properties, please check out all of our current vacancies on our .