**Job Title:** Support Officer
Are you a skilled administrator with excellent communication skills? Do you enjoy working in a team environment?
We are seeking an experienced Support Officer to join our Customer and Business Support Unit. As a Support Officer, you will be responsible for providing day-to-day customer service and administrative support.
This is a great opportunity to work in a dynamic and inclusive team where you can make a real difference in the lives of our customers.
**About the Role:**
The Support Officer will work closely with the Team Leader Planning Services - Customer and Business Services – City Development to provide administrative and customer support to the City Development Department.
The department provides a range of services including planning, building, and health services.
You will be responsible for:
* Providing prompt and efficient customer service;
* Undertaking data entry, word processing, and spreadsheet tasks;
* Ensuring accurate and up-to-date records are maintained for business transactions conducted by the Department;
* Providing advice to the public and Council staff on procedural and administrative tasks;
* Contributing to building effective relationships by promoting a positive image, having regard to Council protocols;
* Providing operational support services including telephone call screening, filing and other administrative tasks;
**Requirements:**
To be successful in this role, you will need:
* Qualification and/or appropriate experience in business or other field relevant to work in a local government office;
* Well-developed skills in administrative practices;
* Well-developed skills to investigate issues and solve problems;
* High level of attention to detail;
* Excellent customer service skills;
* Experience in the local government sector (advantageous);
* A current Working with Children Check (advantageous).
**Benefits:**
We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward programme – Appreciate Great and a variety of generous paid and unpaid leave options.
**How to Apply:**
If you are a motivated and organized individual who is passionate about delivering exceptional customer service, please submit your application including a resume, and those who wish to address the Key Selection Criteria may do so in their cover letter.
We're also happy to adjust our recruitment process to support your accessibility needs.
Please contact Tarsha Sandefur, Coordinator, Customer & Business Services City Development, for a confidential discussion about this role.