Job Opportunity
We are seeking an experienced Accommodation Coordinator to join our team. The ideal candidate will have a strong background in reservations management and excellent communication skills.
This role is responsible for managing all accommodation bookings across our hotels, working closely with our Sales & Marketing and Front Office teams to implement strategic plans and processes.
Key Responsibilities:
* Oversee the accuracy of room blocks, reservations, and group market codes.
* Identify guest reservation needs and determine appropriate room type, verify availability of room type and applicable rate.
* Respond to any challenges in accommodating rooming requests, ensuring proper billing of accounts in line with accounting policies.
* Assist reservation agents in troubleshooting, resolving issues and documenting guest concerns or escalate/refer to appropriate individual.
* Explain accommodation guarantees, special rate conditions and cancellation policies.
* Accommodate and document special requests.
* Answer questions about property facilities/services and room features.
* Maximize revenue through sales techniques.
* Mentor and coach the reservations team to ensure smooth operational efficiencies.
Requirements:
* Reservations experience.
* Extensive knowledge of Opera PMS and Microsoft Excel essential.
* Experience handling high volumes of reservations with superb accuracy.
* Proven success in customer experience.
* Manage business relationships with travel agents, corporate and leisure clients.
* Work effectively in a team-focused environment.
* Outstanding verbal and written communication skills.