Key Responsibilities Leadership & Governance Lead and develop national transport administration teams Establish and maintain standard operating procedures and best-practice frameworks Drive accountability, performance and continuous improvement Coach and develop supervisors and high-potential team members Invoicing, Revenue Integrity & Reconciliation Oversee national run sheet processing, driver times, POD management and invoicing accuracy Manage invoice processing cycles (dummy and live runs) Own reconciliation processes between banking and Freight Management Systems Analyse variances and implement corrective actions Prevent revenue leakage and billing errors Act as escalation point for complex billing and margin issues Partner with Finance to support collections and dispute resolution Systems, Reporting & Data Integrity Define and standardise KPIs, reporting and dashboards Ensure FMS data integrity for billing and operational accuracy Lead automation initiatives and system improvements Reduce manual processes through workflow optimisation Customer & Driver Setup (FMS) Oversee customer and subcontractor driver setup Ensure accurate pricing, charge rules and service configuration Align system setup with operational service delivery Commercial & Margin Protection Review customer and subcontractor rates to protect margins Identify and address revenue leakage Provide commercial insights to senior leadership Support pricing reviews and contract renewals Compliance & Operational Alignment Align administration and operations workflows Support compliance obligations including COR and fatigue requirements Ensure documentation is maintained and audit-ready Escalate non-conformances and risk matters appropriately Supplier & Cost Management Manage key system and service suppliers Lead supplier reviews and cost negotiations Benchmark and recommend alternative solutions where required Credit Risk Management Conduct credit assessments and ongoing monitoring of customers Identify payment risks, insolvency alerts and adverse credit events Partner with Finance on credit exposure and recovery strategies Provide reporting to support credit decision-making About You You are a confident, commercially astute leader with strong transport administration experience and a passion for structure, accuracy and continuous improvement. Essential Experience & Skills: 5 years’ senior experience in transport or logistics administration Strong Freight Management System (FMS) experience Proven leadership across multi-site or national teams Strong financial acumen and reconciliation expertise Experience improving processes and implementing automation Excellent stakeholder engagement and communication skills Key Attributes Commercially driven and outcomes-focused Highly process-oriented with strong attention to detail Calm, decisive and solutions-focused Hands-on leadership style Strong sense of accountability and integrity What’s on Offer Senior leadership role within a growing national business Opportunity to shape and standardise national processes Strong commercial exposure and executive visibility Sounds like you? Apply Now