Overview
JT search are delighted to work alongside a fantastic company who are seeking a dynamic and experienced Head of Claims to oversee and lead their claims management function. This critical role requires a strategic and customer-centric individual with deep expertise in insurance claims management, strong leadership skills, and a commitment to regulatory compliance and best practices.
Responsibilities
* Build, manage, and nurture effective partnerships with outsourced Claims Handlers, ensuring alignment with the company's values and customer-first approach.
* Provide thoughtful oversight of claims performance across all product lines, ensuring high standards of service and compliance and transmitting best practice across the business.
* Deliver clear, insightful quarterly updates to the board, highlighting key claims and any key developments.
* Serve as a trusted point of contact for any regulatory queries and thematic reviews relating to claims.
* Monitor and review claims data and KPIs, identifying opportunities for improvement and proactively managing risks.
* Oversee and support intermediary partners with complex or high-value claims, offering guidance and collaborative decision-making.
* Champion a customer-centric culture and contribute to shaping the company's strategic direction, ensuring the claims function supports broader business goals.
* Stay informed of regulatory changes and industry best practices, ensuring proactive compliance and ethical practices.
Qualifications
* Deep experience in insurance claims management, including handling high-value and complex claims, with a strong understanding of claims processes, KPIs, and Risk Management.
* Familiarity with regulatory requirements in the UK and experience managing regulatory relationships and audits.
* A collaborative mindset with a strong ability to build trusted relationships with partners and stakeholders.
* Confidence and credibility to influence and challenge senior leaders across the business while remaining open to diverse perspectives.
* Strong analytical and problem-solving skills, with the ability to assess risks and implement effective controls, as well as evaluate claims data and identify trends or risks.
* Organizational agility and leadership skills to manage complex claims strategies and teams as well as multiple priorities and deadlines with care and precision.
* A commitment to inclusive leadership and a willingness to learn and grow.
Day-to-day
* Monitor and review claims data and KPIs to identify improvement opportunities and manage risks.
* Provide oversight and support to intermediary partners with complex or high-value claims.
* Champion a customer-centric culture and contribute to shaping the company's strategic direction.
* Stay informed of regulatory changes and industry best practices to ensure proactive compliance and ethical practices.
Hybrid Working
Robust benefits package.
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