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Alpha ESS Australia is a subsidiary of Alpha Energy Storage Solution Co., Ltd. We are a leading energy storage solutions company in the Australian market committed to transforming Australia into a renewable energy superpower. Our team in Australia provides innovative and reliable energy storage solutions that help customers reduce energy costs and help contribute to a more sustainable future.
Job Description
* Remote Support: Provide technical lead to customers via Channel groups/Emails. Utilize customer complaint software to track and manage issues, promptly responding to customer requests. Remotely monitor system performance to ensure the proper operation of energy storage systems.
* Fault Analysis and Reporting: Gather and analyze data related to system faults to identify potential issues and trends. Prepare detailed fault analysis reports for internal team reference and provide improvement suggestions.
* Compile and Summarize Product Quality Issues: Collect product requirements and feedback on quality issues, conduct research and analysis on Competitors’ information and communicate to the quality and internal product teams to drive product enhancements.
* Keep and extend customer relationship: Establish effective communication with customers, collect, understand and analyze the demands of product, service and local PV/ESS information/policies to provide high-quality support.
* Training session: Responsible for managing and writing company training documentation to provide proper training session of product and technical field to Channel customers on energy storage systems to enhance their understanding and usage of the systems.
Qualifications
* Bachelor's degree or higher in Electrical Engineering, Energy Engineering, or a related field
* 3+ Experiences in the Electrical/renewable industry, PV/ESS experience is highlighted. Outstanding recent graduates will also be considered.
* Analytical Skills and problem-solving skills by engineering mind
* Be familiar with the Australian/international codes but not limit to AS/NZS 3000:2018, AS/NZS 3008.1&2:2017, AS/NZS 4777.1&2:2024, IEC 62619, IEC 62477, IEC 62109, UL1973, UL 9540. etc.
* Customer Support and Customer Service skills to achieve satisfaction from customers
* Excellent written and verbal communication skills in English
* Team player with the ability to collaborate with other departments to resolve complex issues
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Analyst
* Industries
Services for Renewable Energy, Engineering Services, and Renewable Energy Semiconductor Manufacturing
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