Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Your Role
The role is responsible for managing an underwriting team and motivating the team to achieve high quality service levels enabling achievement of the team's financial objectives.
Key Responsibilities:
Sales & Service
* Design and execute sales and service processes to deliver a high-quality broker experience.
* Coach, mentor, and provide feedback to staff on service standards.
* Proactively contact brokers and review sales/service metrics and SLAs.
* Action Net Promoter Score results and identify training needs.
* Liaise with branch and distribution stakeholders, providing updates.
* Achieve sales and service standards including turnaround time, telephone answer rate, and NPS.
Staff Management
* Manage performance, goal setting, reviews, and compensation for team members.
* Oversee workflow, team capacity, and underwriter development.
* Recruit, motivate, and retain quality underwriters.
* Chair team meetings and ensure completion of compliance training and risk requirements.
Financial
* Achieve team financial targets including GWP production, retention, rate, and loss ratio.
* Lead and execute cross-sell opportunities.
Market Facing Platforms
* Document and update processes for market-facing platforms (MFPs) such as renewals.
* Work with stakeholders to troubleshoot issues and implement efficiency improvements.
Portfolio Management
* Identify opportunities and areas for improvement within the portfolio.
* Ensure adherence to underwriting strategy, authority levels, and guidelines.
* Maintain documentation on underwriting decisions.
* Support Product Managers with underwriting results, profit analysis, and competitor insights.
Stakeholder Management
* Engage with internal stakeholders (Product Managers, Sales, IT, Claims, Operations, Compliance) and external stakeholders (brokers, service providers).
* Act as the main referral point, proactively communicating and consulting to influence positive outcomes.
* Build strong relationships with all stakeholders.
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