We are currently seeking a motivated and customer-focused ICT Help Desk Support Officer to join our team in the on a 3-6-month contract, with the opportunity for extension or permanency for the right candidate. This role is ideal for someone who enjoys solving technical issues, thrives in a fast-paced environment, and is passionate about delivering outstanding IT support.
Key Responsibilities
* Provide first-level IT support to staff across various sites (remotely and in-person)
* Troubleshoot hardware, software, and network issues efficiently
* Manage service desk tickets and maintain accurate records of incidents and resolutions
* Set up and maintain desktops, laptops, mobile devices, printers, and other peripherals
* Assist with the onboarding and offboarding of users, including account setup
* Liaise with internal teams and external vendors as required
* Ensure IT systems and practices adhere to organisational policies and compliance standards
* Able to travel to visit various locations
About You
You're a reliable, tech-savvy professional with strong communication skills and a commitment to providing excellent service. You work well both independently and as part of a team.
You Will Need:
* 2-5 years of proven experience in an ICT Help Desk or similar support role
* Relevant IT qualifications (Certificate IV, Diploma, or higher in Information Technology or similar)
* Strong technical troubleshooting skills across Windows, Office 365, and common hardware platforms
* Knowledge of networking fundamentals and system administration
* Excellent interpersonal and communication skills
* Strong time management and problem-solving abilities
* A valid Driver's Licence (local travel will be required)
* Current National Police Check - mandatory
* Working with Children Check (WWCC) - mandatory (or willing to obtain one).
What We Offer
* Immediate start available
* Competitive hourly rate
* Friendly and supportive work environment
* 3-6-month opportunity with the potential for ongoing work
* Opportunity to grow within a reputable organisation
How to Apply
Click 'Apply Now' and upload your resume along with a brief cover letter outlining your relevant experience, availability, and certifications. Shortlisted candidates will be contacted for an interview.
Please Note:
Only applicants with a current National Police Check and Working with Children Check (willing to obtain one) will be considered. Applicants must have the right to work in Australia.