Desktop Support Specialist
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The role of a Desktop Support Specialist is to provide technical assistance and support to ensure seamless IT operations and infrastructure management.
Key Responsibilities:
* Diagnose and troubleshoot hardware and software issues, escalating to advanced support teams when necessary.
* Manage user accounts and permissions through Active Directory, ensuring compliance with company policies.
* Assist with the installation, configuration, and updating of Windows operating systems and software applications.
* Maintain documentation of IT support processes and solutions for future reference and training purposes.
* Offer onsite and remote support to users across designated locations, ensuring prompt resolution of IT issues.
Requirements:
* Proficiency in Active Directory for managing and maintaining secure and efficient user access controls and policies.
* Strong desktop support skills to troubleshoot and resolve end-user issues related to hardware and software.
* In-depth knowledge of troubleshooting methodologies for diagnosing complex technical problems effectively.
* Extensive experience with Windows OS to configure, manage, and support desktop environments.
* Excellent technical support abilities to assist users with IT issues and enquiries promptly and efficiently.
* Solid expertise in hardware and software support to handle a wide range of IT equipment and applications.
* Proven experience with IT Helpdesk operations, handling queries, and escalating issues when necessary.