Description We are seeking an experienced Program Manager to oversee our small parcel shipping operations and export hub. The ideal candidate will optimize shipping processes, manage international logistics partnerships, and drive operational excellence across our distribution network Key job responsibilities Develop and implement strategic plans to enhance shipping efficiency and reduce costs Manage relationships with carriers (FedEx, UPS, DHL, etc.) and negotiate service agreements Oversee daily hub operations, including staffing, workflow optimization, and quality control Monitor compliance with international shipping regulations and export requirements Analyze performance metrics and implement improvements to meet KPIs Lead cross-functional teams to resolve operational challenges and drive process improvements Develop and maintain standard operating procedures for shipping operations Manage budget and forecast shipping expenses Basic Qualifications 3 years of program or project management experience 3 years of working cross functionally with tech and non-tech teams experience Experience defining program requirements and using data and metrics to determine improvements Bachelor's degree Minimum 3 years experience within the export Sea and Air industry Preferred Qualifications 3 years of driving end to end delivery, and communicating results to senior leadership experience 3 years of driving process improvements experience Experience building processes, project management, and schedules Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Acknowledgement Of Country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Commercial Services Pty Ltd Job ID: A3075959