Manheim is Australia's market leader in automotive remarketing services.
The Role
Playing a valued part in our administration team based in Perth, you will be responsible for being the first point of contact for Manheim's customers, directing and answering questions, providing general enquiry assistance, and completing all administrative tasks to assist with transactions in the auction process.
This full‐time role (Monday – Friday, 8am – 4pm) is all‐rounder, flexible and requires willingness to learn new skills and support the team as required.
Our Team
The Perth Administration team is a small, close‐knit group supporting public and dealer customers while acting as a support network for our sales teams. The ideal candidate will triage priorities, work collaboratively, and help achieve common goals.
Responsibilities
* Maintain exceptional customer service to Manheim customers and clients.
* Build and maintain good knowledge of the site and industry to aid customers with enquiries.
* Execute all reception duties, including assisting customers and clients on auction days.
* Perform all general administration tasks to a high standard ensuring compliance.
* Meet all sale requirements by processing all required payments and vehicle transfer documentation.
* Develop further skills to assist the team and ensure the site runs smoothly.
* Produce and follow up unpaid invoices and raise purchase orders.
Skills & Experiences
* Exemplary customer service skills.
* Willingness and flexibility to learn and adapt to a fast‐paced environment.
* Experience in SAP is an advantage.
* Previous Dealer Online experience is an advantage.
Benefits
* Birthday Leave
* Volunteering Leave
* Service Awards
* Access to Reward and Recognition platform.
* Employee Assistance Program (EAP) – voluntary, confidential and free of charge 24/7.
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