Company description:
Drive Growth. Be the Difference.
At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.
Job description:
We are currently looking for a Customer Support Coordinator plays an important role in ensuring smooth day-to-day customer interactions and supporting internal teams. This position focuses on handling routine inquiries, processing orders, and providing timely assistance to customers in the scientific community.
Key Responsibilities include:
* Handle routine customer inquiries and assist in resolving issues promptly and professionally
* Maintain accurate records of service activities and share updates with the team as needed
* Assist in implementing new procedures under guidance to improve efficiency
* Support basic use of SAP and Salesforce for order processing and data entry
* Help coordinate complaint documentation with Regulatory Affairs for compliance
* Provide administrative support to Product Management and Finance teams for pricing updates and accuracy
* Enter orders and invoices accurately to support revenue and margin goals
* Flag any issues or opportunities for improving service processes to the team
* Assist in coordinating customer interactions and maintaining accurate records
* Support alignment of procurement platforms with internal systems by addressing basic discrepancies
To be successful you will have:
* Previous experience in customer service or administrative support; experience in scientific or technical environments is an advantage but not essential
* Strong communication skills and a customer-focused approach
* Basic familiarity with ERP or CRM systems (e.g., Salesforce); willingness to learn
* SAP experience is desired
* Ability to work collaboratively within a team and follow established processes
* Detail-oriented with a willingness to learn and contribute to process improvements
DKSH is proud to be an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and identities.
If you're ready to take the next step in your career and be part of a rapidly growing, globally successful company that offers abundant opportunities for career advancement, we invite you to explore this exciting opportunity; please apply online with a Cover Letter and CV.
Please note: To be considered for this position, you must have the legal right to work in Australia.