Working at AlburyCity is not just a job, you are connected to something much bigger.
Every position, every person, every department is here for our community and to make a difference to where we work, live and play. We are here to learn, to grown, to achieve and to create genuine connections within our community.
The Position
The purpose of role is to assist in the maintenance and support of Council's Information Technology systems. To help ensure that hardware, software, and networks function smoothly by providing technical support to staff, troubleshooting issues, and learning how to manage IT resources effectively.
With AlburyCity community at the centre of everything we do, Information Management and Technology Team (IM&T) is focused on creating and sustaining an innovative Information technology culture as one dynamic team. The position is located across the IT Operations and IT Service Desk Teams. Supported by the Project Delivery, Business Systems and Corporate Information, the team delivers the full range of client facing desktop and software services.
Position will work on a rotational basis between IT Service Desk and IT Operations teams.
* Working 35 hours per week with a fortnightly RDO
* Flexible working arrangement
* Come and work for an engaging and dynamic team
About us
We are the facilitator of a thriving, resilient and liveable city full of opportunities, and the custodians of an environment like no other. We ensure Albury is a great place to live, work and invest.
Qualifications & experience
To be considered eligible for this position:
* An applicant must not have 50% or more of the identified qualification or a similar or a higher industry qualification completed.
* The recruitment of an AlburyCity Trainee is based on the assumption of no/limited industry skills or knowledge and is not based on age.
Tasks & responsibilities
Under direction, assist in the following:
* Work alongside experienced IT staff to gain hands-on experience in a broad range of support scenarios.
* Provide support to users experiencing IT issues, including hardware, software, and network problems.
* Respond to support tickets, emails, and phone calls in a timely and professional manner.
* Escalate more complex issues to senior IT staff as needed.
* Actively participate in training sessions and development opportunities to build knowledge of IT systems and best practices.
* Perform a range of technical operations across the IT Infrastructure, IT Network and IT End Point teams to gain experience in each discipline performing basic monitoring of system performance, administration and changes.
Hours
Based on a 35 hour week, with actual days and times being Monday to Friday, 8.30am to 5pm, with an RDO in accordance with AlburyCity's RDO guidelines.
Benefits
Live and work in a culture rich location minutes from the Murray River, just a short drive to one of Victoria's best wine regions and with the ski fields so close you will be zooming down the mountains in under two hours.
Our employee benefits include professional development and flexible working conditions. Our conditions of employment support equal opportunities and an ethical, diverse, and inclusive workplace.
We also recognise and value your priorities beyond work. It's important to us that you have a sustainable work–life balance, so we offer flexible working arrangements, a nine-day fortnight (full-time staff) and a range of leave options and support programs.
AlburyCity is committed to being a child safe organisation by creating cultures, adopting strategies and taking action to empower children. We work hard to keep them safe from harm because child safety is everyone's responsibility.
This role closes on the 24 August 2025 The role may close earlier for the right applicant. Should you require any further information for this role please email Stuart Ross on or call on