Company Description
InterContinental Sanctuary Cove Resort, located on the serene northern end of the Gold Coast, boasts the elegant design of a Queensland estate set amidst 4.2 hectares of lush landscaping and a stunning beach lagoon.
Guests can enjoy access to exclusive experiences such as championship golf courses, indulgent high coffee, and highly-curated meetings and events.
The resort offers a unique blend of luxury, tailored event spaces, and picturesque settings, making it an ideal destination for relaxation, weddings, and corporate events.
From fire-lined beaches to tropical gardens and marina lawns, the resort showcases a world of possibilities to delight every guest.
Role Description
We are seeking a Porter for a part-time, on-site role in Gold Coast, QLD.
As a Porter, you will assist guests with their luggage, provide information about the resort, and handle guest inquiries thoughtfully and professionally.
Additional responsibilities include maintaining the cleanliness of entry areas, providing top-tier customer service, and acting as a gatekeeper to ensure a welcoming and secure environment for visitors at all times.
You will work closely with other team members to enhance the guest experience.
Qualifications
Strong Communication and interpersonal skills, with the ability to interact effectively with guests and team members
Exceptional Customer Service experience to provide a welcoming and professional guest experience
Ability to act as a Gatekeeper to ensure all guests are attended to and the space remains secure
Previous Training and/or Education in hospitality services is preferred but not mandatory
Proficiency in handling guest inquiries and problem-solving is a plus
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