Job Title: Cosmetic Skin Clinic Manager
Location: Pimlico (next door to the Mater Hospital)Employment Type: Full-timeSalary: Competitive, based on experience
About Us:PAUSE Cosmetic Skin Clinic is an advanced, evidence-based medical cosmetic skin clinic specialising in anti-ageing treatments and remedial massage. Our philosophy is rooted in science, offering clinically proven therapies designed to rejuvenate, restore, and enhance natural beauty. With a focus on innovation and excellence, we create a serene and luxurious environment where clients can experience the highest standards of care.
Job Overview:We are looking for an exceptional Cosmetic Skin Clinic Manager to take the lead in delivering an unparalleled client experience while driving business growth and team success. This role requires a strong leader with a passion for aesthetics, wellness, and customer service, as well as the ability to manage and inspire a high-performing team in a premium medispa environment.
Key Responsibilities:
Oversee the seamless daily operations of the spa, ensuring an outstanding experience for every client.
Lead, mentor, and develop a team of skilled therapists, receptionists, and support staff to maintain a culture of excellence.
Implement innovative marketing strategies to increase bookings, retain clients, and grow revenue.
Monitor and optimise financial performance, including budgeting, sales targets, and cost management.
Ensure all treatments and services adhere to the highest clinical and hygiene standards.
Manage stock levels, supplier relationships, and procurement of premium skincare and wellness products.
Handle client enquiries, concerns, and feedback with professionalism and efficiency to maintain exceptional service standards.
Organise continuous training and professional development to keep the team at the forefront of industry advancements.
What We’re Looking For:
Proven experience in spa, wellness, or aesthetic clinic management.
Exceptional leadership and team-building skills.
Passion for client experience, with a track record of delivering five-star service.
Strong commercial acumen, with experience in sales, marketing, and business development.
Knowledge of medical aesthetics, anti-ageing treatments, and wellness trends.
Proficiency in booking, scheduling, and CRM software.
Adaptability and ability to work flexible hours, including weekends and holidays as needed.
What We Offer:
Competitive salary with performance-based incentives.
Exclusive staff discounts on treatments and retail products.
Career progression opportunities and ongoing professional development.
A dynamic and supportive team in a luxury, results-driven environment.
If you are an ambitious, results-driven professional eager to make an impact in the world of advanced aesthetics and wellness, we want to hear from you!
How to Apply:Please submit your CV and a cover letter detailing your experience and why you are the perfect fit for this role to *****@pauseclinics.com.au We look forward to welcoming an inspiring leader to our team!
PAUSE Cosmetic Skin Clinic is an equal-opportunity employer and welcomes applicants from diverse backgrounds.