Position Title: Thrive Café Attendant
Classification: Restaurant Industry Award – Level 2
Location: Thrive Café, Noosa
Status: Casual
Number of Positions Available: 2
About Us
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. We are always here — providing support, safety, community, and opportunity.
Why this role matters
The Salvation Army (Salvos) services encompass a range of programs for vulnerable individuals, families, and the community. Our cafés, as well as the broader retail sector, offer opportunities in the workforce as well as a safe space for our employees and customers alike.
About the Role
The primary purpose of the Thrive Café Attendant role is to support the daily operations of the Thrive Café, ensuring a welcoming environment and excellent customer service for all patrons. This role contributes to creating a positive and inclusive community atmosphere while maintaining high standards in food and beverage preparation and service.
Responsibilities
- Make an impact by providing warm, friendly, and responsive service to all customers, ensuring they feel welcome and valued.
- Maintain high levels of customer satisfaction by monitoring the quality of food and beverages and responding to feedback.
- Handle customer concerns or complaints professionally and escalade to the Line Manager as required.
- Identify and refer customers who may need additional support to the Line Manager, Corps Officer, or Administration staff.
- Barista & Café Service: greet customers, share information about menu items or specials, and process orders and payments accurately.
- Prepare and serve food and beverages, including sandwiches, baked goods, coffee, and tea.
- Grind and blend coffee beans, brew drinks to standard, and package food and beverages for takeaway sales.
- Maintain cleanliness and organisation within the café area in line with hygiene and safety requirements.
Qualifications
- Experience as a Barista, with robust skills in food handling and customer service.
- Understanding of Safe Food Handling practices and compliance with the Food and Beverages Act.
- A friendly and approachable attitude with a genuine passion for hospitality and community connection.
- A current Working with Children Check (Blue Card).
What we offer
- Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
- Access to EAP and health & wellness initiatives.
- Ongoing training and development opportunities that enhance on-the-job skills and proficiency.
- Rewarding and fulfilling purpose-driven careers that have positive and sustainable / social impacts.
How to apply
Are you ready to make a difference and be a part of a greater message? Please submit your resume and cover letter detailing your alignment with the role's requirements. Applications will close as soon as a suitable candidate is secured. Together, we can create lasting change and build a more resourceful and compassionate community.
Equal Opportunity Employer
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
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