Job no: 494893
Work type: Full Time
Location: Winnellie
Categories: Administration, Customer Service, Operations
* Oversee office and customer service team performance
* Improve workflows and customer communication
* Support operational, sales, and service delivery
WHY BUNZL?
As one of the world's largest providers of distribution and outsourcing services across the Facilities Management, Food Processing, Industrial Safety, Hospitality and Specialist Healthcare sectors, the opportunities we provide our global team of some 24,500 talented people is endless. Ours is a culture of bringing out the best in people. And we do this with a strong entrepreneurial spirit, a firm commitment to training and development, and dedicated leaders who believe that every day is a new day to see new opportunities.
YOUR ROLE
As the Office Manager, you'll play a dual role — managing both day-to-day office operations and leading a team of Customer Service Representatives. You'll ensure smooth communication between customers and internal teams, manage escalations professionally, and continuously improve internal processes. You'll be the go-to person for ensuring the office runs efficiently while also helping the business deliver on service standards and customer experience goals.
Key Responsibilities:
* Lead, support, and develop the Customer Service/Office team
* Oversee office coordination and workflow improvements
* Manage escalated enquiries and ensure timely resolution
* Maintain service standards and reporting across systems
* Drive cross-departmental collaboration (Sales, Ops, Warehouse)
* Champion process improvement and team performance
ABOUT YOU
You're an organised and approachable leader with a background in office or customer service team management. You're comfortable juggling multiple priorities, love creating smoother processes, and bring a calm, professional presence to the team. You're confident with systems, reporting, and motivating people — and you're passionate about both great service and a well-run office.
To thrive in this role, you'll bring:
* Experience managing an office or customer service team
* Strong communication and problem-solving skills
* Proficiency with Microsoft Office and CRM software
* Confidence managing team performance and training needs
* A hands-on, proactive approach with attention to detail
* The ability to foster a positive, collaborative team culture
WE BELIEVE
With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in APAC that investment is creating a sustainable environment for us and those who follow.
WE WELCOME ALL
At Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment. We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company's best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
APPLY
At Bunzl, we believe that when you join our team, your potential is endless. Because at Bunzl… We believe in you If you like the sound of this, then we definitely want you on our team.
We are a Circle Back Platinum Employer – we commit to respond to every applicant.
No Agencies please.
Advertised: 12 Aug 2025 AUS Central Standard Time
Applications close: 12 Sep 2025 AUS Central Standard Time