Job Description
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* Our team is seeking a Learning and Development/User Experience (UX) Designer to redesign existing knowledge resources, such as Call Flow Guides, Process Guides, FAQs, QRGs, and System Simulations.
We need someone who can consult with stakeholders, influence UX solutions, and develop digital knowledge resources in alignment with UX Design Principles. The ideal candidate will be able to review a large number of existing resources, deliver solutions that simplify, reduce, and streamline processes, and increase the usability/suitability of resources.
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* The role involves reviewing and rewriting documents with a high level of grammatical and technical accuracy, ensuring they are in plain English, easy to navigate, and formatted in-line with company style guide.
We require the candidate to use Microsoft Office 365, specifically Word, Excel, PowerPoint, and Adobe Acrobat Professional to develop UX Designed business resources. Additionally, experience with MO SharePoint and video editing software like MO Stream, Clip Champ, Articulate or Captivate is highly desirable.
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* The ideal candidate will have excellent interpersonal skills and written communication skills to liaise and collaborate with stakeholders, interpret, and analyse complex information, extract meaningful insights, influence outcomes, and translate intent into best-practice UX solutions.
Required Skills and Qualifications
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* Proven track record in delivering UX Design for business documents and resources.
* Advanced skills in Technical Writing and/or rewriting large number of resources with speed and accuracy.
* Experience using Microsoft Office 365, specifically Word, Excel, PowerPoint, and Adobe Acrobat Professional to develop UX Designed business resources.
* Excellent interpersonal skills and written communication skills to liaise and collaborate with stakeholders, interpret, and analyse complex information, extract meaningful insights, influence outcomes, and translate intent into best-practice UX solutions.
* Experience developing digital resources such as System Simulations and video demonstrations using video editing software like MO Stream, Clip Champ, Articulate or Captivate.
Benefits
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* Inclusive Culture: We welcome applicants from diverse backgrounds and provide a supportive environment where everyone feels valued.
* Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
* Career Development: Access mentoring, development, and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
* Financial and Well-being Perks: Enjoy discounts on retail, tech, and travel, plus financial wellness initiatives and employee benefits.
Others
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* We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion.
* We commit to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
* If you require any support and adjustments to participate equitably in our recruitment process, please reach out to us for a confidential conversation.