Temporary Claims Management Officer - Motor Claims (RACQ Insurance)
From September 2025, RACQ’s insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We’re proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.
Be part of a growing business! We're on the lookout for multiple Temporary Claims Management Officers to join our dynamic, high-energy motor claims team.
In this role, you will take end-to-end ownership of claims, including lodgement, for cases ranging from straightforward to moderately complex. You’ll gain excellent exposure as you build and maintain strong working relationships with our partners to ensure a smooth and seamless claims experience.
This role operates on an 8.5-hour shift schedule, between 8:30 AM to 5:30 PM. Monday to Friday. Additionally, weekend availability is required.
This is an onsite role.
3-month opportunity with a possibility of an extension. This is a temporary role based in Eight Mile Plains, Meanjin (Brisbane). Start Date: December 10, 2025.
This is a temporary role based in Meanjin (Brisbane).
What You'll Do
- Provide an end-to-end claims experience
- Triaging, management and recovery claim costs
- Act as a referral for claim decisions and processing.
- Providing proactive, timely, quality and efficient claims outcomes
What You'll Bring
- Strong customer service experience
- Robust technical experience in the insurance claims industry is advantageous.
- Strong phone conversation skills, with the ability to effectively communicate, listen and resolve customer enquiries
- Confident communicator with a talent for navigating tough conversations with empathy and fairness.
- Proficient with computers & systems - juggling multiple software systems at the same time
What We Offer
- On-site Parking
- 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
- Up to 50% off personal insurance, including home and motor insurance.
- Partner discounts on private health insurance, tech & appliances, and many more.
- Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
- employment type eligibility criteria apply
Make sure to discuss your application with your current manager before applying.
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***********@iag.com.au for a confidential conversation.
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