OverviewSynnex Australia, a multi-billion-dollar organisation, offers an advanced, fast-growing business technology environment.
We are currently seeking passionate, ambitious, and talented individuals to join our team.
Synnex Australia is committed to the growth and development of all employees, providing a supportive environment with progressive career paths.We are offering a fantastic opportunity for a highly motivated individual to join our team as a Microsoft Pre-Sales Specialist- Microsoft Cloud.About the role: The position of Microsoft Pre-Sales Specialist at Synnex Australia within the Microsoft Cloud Solution Program is dedicated to supporting reseller partners by addressing presales inquiries specific to Microsoft Cloud, with a particular focus on the CSP program.
The specialist is responsible for providing quotation and sales support, interpreting CSP program policies, assisting Partner Center operations, and navigating Microsoft Partner program.
Responsibilities
Respond to presales inquiries from customers and partners regarding Microsoft Cloud offerings.
Provide accurate and timely pricing quotations aligned with CSP New Commerce policies.
Support CSP program-related queries, including licensing, billing, and program benefits.
Understand and evaluate channel partner needs and provide tailored product or service recommendations to drive optimal mutual business outcomes.
Assist partners with Partner Center operations, including onboarding, troubleshooting, and navigation.
Guide partners on Microsoft partner programs such as MAICPP and how to leverage them.
Maintain up-to-date knowledge of Microsoft CSP policies, program changes, and operational procedures.
Collaborate with internal teams to ensure smooth presales support and partner satisfaction.
Document and escalate complex queries to appropriate internal or Microsoft teams.
Track and report presales engagement metrics to business management.
Skills and Experience
Strong understanding of Microsoft CSP program, including New Commerce Experience.
Experience in customer-facing roles, preferably in presales or partner support.
Familiarity with Partner Center operations and workflows.
Ability to communicate clearly and professionally with partners and customers in both written and oral form.
Demonstrated ability to manage multiple queries and prioritize effectively.
Knowledge of Microsoft partner programs such as MAICPP.
Experience in supporting channel partners in a distribution or vendor environment.
Understanding of IT channel dynamics and partner ecosystems.
Exposure to public cloud platforms and SaaS/IaaS offerings.
Participation in technology communities or forums.
What's in it for you?
We encourage and support our team members to grow through a fantastic training platform and support provided to boost your career.
Free in office parking available.
Option for novated leases.
Employee Assistance Program.
Fun engaging work environment with year-round events and team engagement activities.
Requirements
Successful applicants must have full working rights in Australia to apply.
Application
To submit your application in strict confidence, click 'Apply for this job' now.
Please note only short-listed candidates will be contacted.
If this job isn't quite right for you and you are looking for a new position, please contact the HR department for a confidential discussion on your career and opportunities available.
Application questions
Do you have technical pre-sales experience?
How many years' experience do you have as a Presales Specialist?
Do you own or have regular access to a car?
Which of the following statements best describes your right to work in Australia?
How many years of business management experience do you have?
What's your expected annual base salary?
Which of the following Microsoft 365 certifications have you completed?
How many years' experience do you have as a Microsoft Modern Workplace Engineer?
Note: This description is based on the information provided in the job posting.
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đź“Ś Microsoft Pre-Sales Specialist- Microsoft Cloud
🏢 Synnex
đź“Ť Melbourne