Job Description
The client is a Melbourne based National Managed IT solutions provider. The client is looking for dynamic IT Support Champion. You must have plenty of personality, energy and know how to be focused but still have fun. Amongst all the fun you will also be expected to achieve high results. In this role you can expect to be stretched, challenged and pushed to develop into a true IT Support Champion.
Role & Experience:
1. Minimum few years of desktop experience in IT support.
2. You must have Desktop support experience.
3. You must have proven ticket queue management experience
4. Experience with maintaining and supporting Windows & Apple based IT systems
5. An understanding of ticketing systems and support processes in an IT organisation.
6. An understanding of the ITIL framework
7. Certificate 3 or 4 in Information Technology (or TAFE equivalent) or Microsoft certifications
8. Basic Windows Server administration, networking or virtualisation technologies
9. Understanding of Voice PBX technologies
10. Linux experience is handy but not essential
11. HTML coding & CSS is handy but not essential
12. Must have shown consistent employment history. This excludes candidates working in positions less than 2 years
13. A passion for quality customer service
14. Excellent written and verbal communication skills
15. Effective time management & team work skills
16. Ability to work under pressure in a busy environment
17. MCSE or MCSA will be considered as favourable but not essential.
18. Desire to learn and develop
19. Australian Driver's License
20. Well Dressed & Good Hygiene
21. Have your own vehicle
Key Responsibilities:
22. Experience in support/installation & configuration/maintenance to Windows based IT systems, laptops, mobile phones, printers, scanners, photocopiers and other general office equipment
23. Provide 1st level support for Microsoft based infrastructure
24. Providing technical support and advice to our customers
25. Efficiently communicating with all customers and staff on projects and support requests
26. Face to face, remote and onsite troubleshooting and resolving incidents within agreed SLA's
27. Creating, updating and maintaining user documentation
28. Contributing to the continual service improvement of our services
Skills:
29. Windows Server 2003, 2008, 2012, 2012 R2 & 2016
30. Windows XP, 7/8 & 10
31. MS Office 365 & 2010
32. Active Directory, Exchange Server 07,10 & 14 SQL Server
33. Group policy including creation and management
34. DNS, DCHP knowledge and troubleshooting
35. Hyper-V & VMware vSphere Support and implementation
36. DNS, DCHP knowledge and troubleshooting
37. Microsoft SharePoint
38. Mobile Device Management
39. Apple and Android product troubleshooting
40. Network Virtualisation & Migrations (preferred)
What is on offer:
41. Base salary + super
42. Permanent position
43. Excellent office & culture -where people enjoy their job, and always learn a lot