Sales & Service Manager
About the Role:
At David Jones, we're committed to creating inspired careers that allow our people to Thrive. As a Sales & Service Manager, you'll be empowered to create an in-store experience that's truly Like No Other. Your goal will be to deliver a customer-centric environment that maximises sales and service results.
This role requires a dedicated people leader who can lead by example and coach their team to provide expert knowledge and seamless solutions. You'll need to establish and maintain excellent stakeholder relationships, with the ability to engage people across the business.
Key Responsibilities:
* Lead by example by delivering on our service principles, engaging with customers, driving sales, and building a loyal customer base.
* Coach and mentor your team to provide expert knowledge and seamless solutions.
* Be visibly present on the selling floor, leading by example and inspiring your team to create warm connections.
* Work collaboratively with store teams and build strong relationships with stakeholders.
* Look for opportunities for improvement while being commercially aware.
* Collaborate with the VM and Logistics teams to ensure allocated stock is floor-ready within relevant timeframes.
* Identify areas of opportunity for feedback to the Merchandise team.
* Maintain stock loss awareness by working closely with sell and support teams to mitigate loss through proactive measures.
* Have strong coaching skills, including experience leading teams and empowering others to achieve results.
* Demonstrate a passion for retail and a desire to provide great customer service.
* Hold a solutions-focused mindset and the ability to provide innovation and effective customer solutions.
* Harness a proven ability to motivate and lead teams and inspire an in-store experience Like No Other.
* Possess relevant merchandising and selling skills and key product awareness.
* Demonstrate strong written, listening, and spoken communication skills.
* Show flexibility and adaptability to a fast-paced and evolving environment.
Why Join Us?
* A competitive remuneration package, including an annual bonus incentive.
* Generous employee discounts across David Jones brands.
* An additional day of leave for your birthday.
* A supportive, flexible, and engaging environment that supports personal and professional development.
* Opportunities to support community partnerships through our Corporate Social Responsibility program.
* Be part of a company committed to sustainable practices.
* Ongoing training and development to pursue individual ambitions.
About Us:
Since 1838, David Jones has been Australia's original influencer in fashion and lifestyle. We've revolutionised the way Australians shop, creating lasting memories for past, present, and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our purpose to be the destination that inspires, with experiences and services Like No Other.
Our cultural pillars – Customer Obsessed, Inclusive, Empowering, and Innovative – inspire our people to deliver on our vision and purpose.
We're an equal-opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you require any support or access during the recruitment process, please let us know.