Customer Service and Administration Officer
At Livable, we believe in supporting people to live their life, their way. Through our NDIS, Aged Care and Family Services, our mission is simple yet powerful: to create opportunities for all to flourish.
We're currently seeking a motivated Customer Service and Administration Officer to join our team, providing high-quality, front-line support and ensuring people receive the information and assistance they need, when they need it.
If you're a confident communicator with strong administrative capabilities and a passion for delivering exceptional customer experiences, we would love to hear from you.
About the Role
As a Customer Service and Administration Officer, you'll be the welcoming face and first point of contact for participants, families, and community partners engaging with Livable. This role is central to delivering a positive, supportive, and seamless experience across our disability, aged care, and family service programs.
You will provide high-quality reception and administrative support that keeps daily operations running smoothly. From maintaining accurate records and assisting with team communication to upholding professional service standards, you'll play an important part in ensuring our clients feel heard, respected, and supported.
About You
If you're someone who thrives in a people‐focused environment, enjoys multitasking, and takes pride in delivering excellent customer service, this role offers a rewarding opportunity to contribute to meaningful outcomes in the community.
To be successful, you will:
* Provide a warm and professional first point of contact, triage enquiries and direct to the appropriate team member
* Can respond to unexpected or urgent situations, exercising good judgement, decision making and problem-solving skills
* Manage reception duties and general office presentation
* Prepare and format documents, correspondence and forms
* Provided administrative support to departments across the organisation as required
* Demonstrate flexibility across a range of different tasks and effectively manage multiple priorities
* Maintain an accessible, inclusive and safe front of office environment for visitors
* Is committed and able to always maintain confidentiality and professional boundaries
* Uphold Livable's values and commitment to child safety, equity and cultural safety
* Relevant documentation such as Working with Children Check, NDIS Worker Screening Check and current drivers licence
When you join Livable, you can expect a range of great benefits to support your career development and well-being, including:
* A supportive leadership team and organisational culture
* The opportunity to make a meaningful contribution to the wellbeing of our workforce
* Salary packaging benefits of up to $15,900 through our not-for-profit status
* Ongoing learning and professional development opportunities
* A role that makes a genuine impact on our people and the communities we serve
* Comprehensive Employee Assistance Program
Ready to Join Us?
If you're passionate about helping people feel heard, supported and empowered from the very first conversation, we want to hear from you!
To apply, read the position description and submit your cover letter and resume.
As part of the recruitment and selection process, applicants will be required to undergo a pre-employment medical assessment to ensure they can safely perform the inherent requirements of the role. Appointment to the role is subject to the provision of satisfactory evidence of entitlement to work in Australia.
We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds, including but not limited to those from Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and LGBTQIA+ communities to apply for our job opportunities.
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