Retail Travel Advisor – Mediterranean Specialist
Hybrid role | 3 days in office, 2 days from home | Sydney-based
Full-time, Monday–Friday (9am–5pm)
Join Australia's leading Mediterranean & Middle East travel specialist
Sun Island Tours, a long-established wholesaler, is seeking a passionate Retail Travel Advisor to join our growing team. You'll assist direct customers and VFR (Visiting Friends & Relatives) clients with bespoke travel arrangements across the Mediterranean, Europe, and the Middle East.
The Role
As a Retail Travel Advisor, you will:
* Assist customers with flight, hotel, and package bookings using Galileo
* Handle enquiries and bookings for holidays, coach tours, cruises, and independent itineraries
* Provide exceptional service to direct and VFR clients across Australia and New Zealand
* Work closely with our specialist product and operations teams to deliver seamless travel experiences
* Participate in familiarisation trips (famils) and ongoing training to deepen your product knowledge
About You
You are a passionate travel professional with:
* Minimum 2 years' experience as a travel consultant (retail or wholesale)
* Working knowledge of Galileo (essential)
* Excellent communication and customer service skills
* Strong attention to detail and ability to manage complex itineraries
* A genuine interest or first-hand travel experience in the Mediterranean, Europe, or the Middle East (highly regarded)
What We Offer
* Hybrid working model – 3 days in the office, 2 days from home
* Monday to Friday schedule – no weekend work
* Opportunities to travel on exclusive famils
* A supportive, close-knit team environment with career growth potential
* Be part of a respected Australian brand with over 35 years of travel excellence