Location: Launceston, Tasmania, Australia 7250
Employment type: Permanent full‐time
Closing date: 11 July 2026
Hospitality Services Manager
Calvary Launceston – one of Australia's largest health care providers.
* Progress with purpose at a leading health care provider.
* Salary packaging, benefits and professional development in a supportive team environment.
* Permanent full‐time position.
Are you an experienced hospitality leader ready to make a meaningful impact in health care?
Calvary Launceston is seeking a dynamic and forward‐thinking Hospitality Services Manager to lead and elevate our non‐clinical service delivery, ensuring an exceptional experience for patients, visitors, and staff.
About the Role
Reporting to the General Manager, the Hospitality Services Manager is responsible for the leadership, coordination and continual improvement of hospitality and support services across the hospital, including food services and environmental services across the two Launceston campuses – Calvary St Luke's & St Vincent's. This key leadership role focuses on delivering high‐quality, patient‐centred services that contribute to overall clinical excellence and patient satisfaction.
About You
* Demonstrated experience in hospitality, hotel services, or support services leadership (healthcare experience highly regarded).
* Strong focus on customer/patient experience and service quality.
* Proven ability to lead and inspire teams, foster accountability and drive performance.
* Experience in service innovation, process improvement and change management.
* Excellent stakeholder engagement skills, able to work collaboratively across clinical and non‐clinical areas.
* Commitment to safety, quality and continuous improvement.
Key Responsibilities
* Lead the delivery of high‐quality hospitality services across the organisation.
* Drive service innovation and improvement aligned to organisational strategy.
* Ensure compliance with relevant standards, policies and regulatory requirements.
* Manage budgets, resources and workforce planning effectively.
* Build a high‐performing, engaged team culture.
* Partner with clinical and operational leaders to enhance the overall patient experience.
What We Offer
* Opportunity to contribute to a progressive and evolving health care service.
* A supportive leadership environment.
* Professional development and growth opportunities.
* The ability to make a tangible difference to patient care and experience.
Why Join Us?
Calvary Launceston is a continuously evolving health service, committed to innovation, continuous improvement and delivering exceptional service standards.
This role offers a unique opportunity to:
* Shape and modernise hospitality services within a changing health care environment.
* Drive innovation in service delivery models and patient experience.
* Lead a dedicated team committed to excellence.
* Contribute to a culture that values collaboration, compassion and improvement.
At Calvary, our staff matter.
With over 130 years of experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued and supported.
Your Benefits
* NFP salary packaging benefits, discounted health insurance and gym memberships.
* Paid parental leave.
* Training, development pathways and career opportunities.
* Flexible hours that make sense for you.
Pre‐employment Requirements
* Reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks and a health evaluation to ensure suitability for the role.
* Evidence of immunisation as required for the role, including COVID‐19, influenza, tuberculosis screening, hepatitis, diphtheria, tetanus and varicella.
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