The Role:
As a member of the Department of Health (DoH) IT Service Centre, the IT Technician:
* Provides first point of contact support and resolution up to second level support to clients for IT Client Services including:
o Incident resolution.
o Ticket logging.
o Follow-up to completion.
* Escalates issues through IT Support teams as required.
* The scope of work is defined by the operational priorities of the assigned business unit, and the role works collaboratively within and across teams and with stakeholders to meet agreed priorities and branch service standards.
Note: Please refer to the Statement of Duties for all the Selection Criteria of this position to address in your application. Selection Criteria must be addressed.
Our new team member should be able to demonstrate:
* Exceptional client focus.
* An agile approach to changing priorities.
* Reliability, honesty, and integrity.
You will need:
* Demonstrated experience in delivering technology-based solutions, excellent customer service and accurate technical support within a fast paced and complex work environment.
* Demonstrated capacity to work collaboratively within a team and to foster understanding and learning.
* Well-developed listening, speaking and written communication skills including the capacity to provide clear advice and technical instructions to a broad range of stakeholders and customers.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Details of appointment:
Permanent full time, day worker position, working 76 hours per fortnight, commencing as soon as possible.
Hours for the IT Service Centre are 7.00am - 7.00pm/Monday - Friday. The ability to work a 7.6 hour day in any of the rostered groups is essential.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Salary: $66,049 to $94,263 per annum. Our Employer 12% superannuation contribution is on top of this amount.
* Salary range is in accordance with Public Sector Unions Wages Agreement 2022
Eligibility:
Applicants should note the following criteria are desirable:
* Appropriate qualifications in ICT or related discipline
* Industry recognised certifications
* Current Driver’s Licence
Note: - Please refer to the Application Guide for more information of pre-employment check.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a comprehensive application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Name: Lyn Pursell
Position: Technical Consultant
Email address: Lyn.Pursell@health.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.