The Role:
As our new Network Performance Consultant, you will be responsible for the delivery of Motor Claims & Assessing's key cost, service & quality targets through our Partner Repairer Network and related Motor Supplier services. The role is responsible for assisting the Network Performance Team in the performance management of our Partner Repairers, including sourcing, selecting, vetting and on‐boarding Partner Repairers to achieve required cost, service and repair quality outcomes.
Key Responsibilities:
* Assist to procure selected supplier services within appropriate governance, compliance and contractual frameworks, as well as undertaking business risk assessments of potential suppliers Audit, analyse and manage cost, quality & service performance of the Motor Category supply chain ensuring that agreed contractual, regulatory and best practice standards are met & maintained
* In conjunction with Procurement Manager, closely monitor supplier capacity statewide to ensure adequate coverage to meet customer demand
* Analyse all relative Supplier Feedback Register issues daily, and liaise with stakeholders to produce outcomes
* Attend regular Supplier review meetings & document outcomes/actions with repairers as well as attending regular team meetings to compare performance, share best practice with colleagues
* Identify and report on key trends within the Motor Category Supplier space
* Pro-actively research & maintain sound knowledge of market developments in Motor Category Supplier space, regulatory requirements, customer expectations, company processes, systems, products and brands
* Closely work alongside Network Performance Manager and key stakeholders to ensure Motor Category Suppliers' cost, quality & service delivery supports & enhances the claims value chain
* Act as liaison for internal stakeholders, to understand and assist with the development of the Motor Claims strategy, objectives, targets, quality assurance and risk & control frameworks from Network Performance perspective
* Seize opportunities to enhance mutual understanding of PSM function and Motor Claims & Assessing teams, obtain and impart feedback about existing supplier performance and champion supplier usage
* Assist when required to satisfactorily resolve claims negotiations and disputes involving Motor suppliers
Knowledge and Experience:
* Motor Category Procurement & Supplier Management or Relationship Management experience preferred. (minimum of 2 years within a Claims & Assessing environment)
* Sound knowledge of the Motor Category supplier environment, including smash repairers, towing, market practices
* Ability to influence & communicate effectively, analyse & interpret data, and with strong problem-solving ability
* Proven track record of ability to develop and maintain effective relationships with internal and external stakeholders
Our Perks:
* Fully maintained company vehicle, phone, and laptop provided!
* Options for extra leave – Enjoy additional leave days on us! You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year and benefit from flexible work arrangements
* Paid parental leave – We support our recent parents with paid parental leave and other benefits
* Award Winning Workplace Giving Program – If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities
* Development opportunities – We're championing your development with internal programs and access to a wide range of online courses
* Employee discount – You'll receive discounts on Budget Direct insurance products
* Reward and recognition – We reward high performance with employee recognition, reward and incentive schemes
* Onsite facilities – There's excellent end-of-trip facilities on offer and private spaces for nursing mothers
* Get social – Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites
* Perks App – Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas.
Auto & General (A&G;) – About the Company
Auto & General is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands – ING & Qantas.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
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