Description
Job Description:
* Attend breakdowns and repair crane in a timely manner.
* Provide service-related assistance by way of phone support.
* Maintain service reports and submit these in a timely manner upon completion of repair.
* Provide feedback on component failure.
* Train distributors in the commissioning of the first new product.
* Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer.
* Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance.
* Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.
* Analyses reports of technical problems to determine trends affecting future design, production, service, and maintenance processes and recommends modifications to eliminate future problems.
* Perform other ad-hoc duties as assigned.
Job Requirement:
* Engineering Degree or higher qualification in either mechanical, hydraulics or electrical engineering preferred, or equivalence trade experience and skills maybe considered.
* Able to lift heavy equipment.
* Minimum of 3 to 5 years of technical service & support related working experience preferably in the crane industry or heavy equipment industry.
* Ability to read and work with electronic and hydraulic schematics.
* Possess strong analytical skills in the evaluation of reports of technical issues, research findings; and/or output of a system/process etc.
* Knowledge and experience with hybrid vehicles are an advantage.
* Knowledge and experience with the auto electrics of vehicles is an advantage.