Customer Service Operative Join our Customer Service team at Townsville Shopping Centre We are currently recruiting for Customer Service Operatives to be based at Townsville Shopping Centre on a Part time basis. At Trident, our Customer Service team at Townsville Shopping Centre offers a supportive and inclusive team environment where you're encouraged to bring your best every day. If you're new to Customer Service and interested in developing new skills, this position provides a fantastic opportunity to learn at your own pace with on-the-job support. With rostered shifts, this position offers flexibility so you can enjoy a great work-life balance. About you: You will enjoy working as part of a team. You will be positive and optimistic. You will be motivated and able to multi-task. You will have an eye for detail. You will be able to work unsupervised. You will be organised and have strong time management skills. You will be committed to workplace health and safety. The Position Trident’s integrated services team at Sunshine Plaza delivers the customer service, security, cleaning, landscaping, and maintenance programmes. As a member of the customer service team, you will be responsible for: Greeting customers – at the Customer Service Desk or roaming the centre Answering and dealing with telephone enquiries Issuing Sunshine Plaza gift vouchers Issuing mobility aids for use in the centre (e.g., wheelchairs, scooters) Liaising with centre management and tenants Assisting centre management in marketing and other centre initiatives Skills and Experience You will have: Excellent personal presentation Effective verbal and written communication skills Excellent computer skills Effective listening skills Impeccable presentation Ability to maintain confidentiality Why you? You're someone who thrives in a fast-paced, people-focused environment and is passionate about delivering memorable customer experiences. If you're reliable, eager to learn, and love being part of a vibrant team—this is the opportunity for you!