Welcome to St John of God Health Care
St John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers). We operate 27 hospitals and services comprising more than 3,500 hospital beds, including home nursing, disability services and social outreach programs.
As a Catholic, not-for-profit group, we invest all profits to the communities we serve by updating and expanding our facilities and technology; expanding existing services and developing and acquiring new services; and providing Social Outreach services to people experiencing disadvantage to improve health and wellbeing.
St John of God Bendigo Hospital is a 122-bed contemporary private hospital located in central Victoria providing high quality acute medical and surgical health care services for people in Bendigo and surrounding areas.
Your role at St John of God Bendigo Hospital
We're seeking a friendly and professional Medical Receptionist to join our team within the Allied Health department. As the first point of contact for patients, you will play a vital role in creating a welcoming environment for all visitors to the department, maintaining exceptional service to patients, visitors and therapists, performing reception tasks, and providing administrative support to our therapists' patients in an efficient and timely manner.
This casual position offers weekday shifts, generally rostered between 8:00am and 4:30pm.
The Position
* Maintain confidentiality in line with Code of Conduct & comply with all St John of God Health Care Policies and Procedures. Protects patients' rights by maintaining privacy of medical, personal, and financial information at all times.
* Responsible for medical receptionist tasks in a professional and timely manner, duties include, customer service, answering telephones, cash handling, including the use of HICAPS, EFTPOS facilities and Medicare Rebates.
* Greeting patients politely and ensuring that the appointment system is run efficiently, managing queues through telephone, email and face to face interaction.
* Advise patients of billing processes, issue invoices and receipts, process payments, prepare banking and reconcile accounts.
* Information collection and management - able to collect, organize and monitor data efficiently.
* Booking, cancelling and rescheduling of appointments.
* Follow-up of accounts, DVA, TAC, Medicare, Workcover.
* Schedule hospital theatre lists, tests and obtain external medical reports as required by medical professionals, as necessary.
You will have experience working in a health care setting with varying degrees of established processes and systems.
To succeed you will have computer and word-processing skills that demonstrate your experience in using MS Office package (Word, Excel), email and the internet and use of patient information/recall database systems
Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.
We can offer you
* Salary: $39 to $40 (includes Casual loading),plus 12% superannuation
* Casual positions available
* As a casual employee, you can salary package a percentage of your earnings each pay period A healthy work-life balance through flexible work options, additional purchased leave & well-being programs
* Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
* Employee support through our dedicated free Employee Assistance Program (EAP)
* Innovative Professional Development opportunities
For enquiries about this position, applicants should contact Shail Crozier | Allied Health
Administration Team Leader:
If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.
All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the requirements of the role.
St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.