We are looking for an experienced Administration Assistant to assess and fulfil our customers needs by exerting a great deal of knowledge, empathy, attention-to-detail and professionalism.
You are people-orientated and adaptable, with outstanding problem-solving skills.
Being a constant point of contact for customers, you have the opportunity to create and/or completely transform a customer's experience with our company. For this reason, it is integral that you are friendly and well-informed in your approach.
To succeed in this role you will have:
- Strong written and verbal communication skills
- Confidence on the phone
- Basic data entry knowledge
- Ability to multitask, prioritise and manage time effectively
- Ability to retain and recall important information
- Capacity to work independently and proactively
- High aptitude for following communication guidelines, procedures, and policies
- Interest or experience in interior design &/or graphic design a plus
- Ability to manage business social media pages
This role is customer-focused, and you will be part of the administration team providing day-to-day support across the following:
- Meet and greet customers into the showroom
- Answering detailed product and service questions
- Identifying and fulfilling customer needs to achieve satisfaction
- Handling complaints, providing appropriate solutions and alternatives
- Keeping records of customer interactions, processing customer accounts and filing documents
- Handling customer orders and payments
- Maintaining a clean and tidy showroom
**Job Types**: Part-time, Casual
Pay: From $22.00 per hour
Ability to commute/relocate:
- Invermay, TAS: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Administrative: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Work Authorisation:
- Australia (required)
Work Location: In person