Key Responsibilities:
* Deliver exceptional customer service and technical assistance across diverse technology platforms to staff members.
* Support the rollout of new laptops and hardware installations for users in Canberra and interstate offices.
* Facilitate a seamless transition for users by assisting with data migration onto new hardware.
* Identify solutions to ICT issues faced by users during the hardware deployment project and resolve them efficiently.
Requirements:
* A customer-centric approach to work.
* Independently manage tasks and professionally present themselves.
* Possess strong problem-solving and troubleshooting skills across a wide range of technology platforms.
* Collaborate effectively in a team environment with excellent communication skills.
* Demonstrate well-developed interpersonal skills to interact seamlessly with all levels of the organisation.
What You Will Gain:
* A dynamic and supportive work environment.
* Ongoing training and professional development opportunities.
* The chance to work on various projects and contribute to the organisation's growth.
* A competitive compensation package.
About This Opportunity:
* This is an exciting opportunity to join our team as a Desktop Support Officer.
* You will be responsible for providing technical support to staff members and ensuring the smooth operation of our IT systems.