**The role**
The position within the Technical Training Team focuses on enhancing the skills and knowledge of the motor assessing team, ensuring they are fully trained and equipped to deliver on the company's promise of cost-effective, high-quality, and timely outcomes in motor assessing.
Focusing on these areas, the role will not only support Auto & General objectives of delivering exceptional service but also contribute to the continuous growth and development of its team, ultimately ensuring the company remains at the forefront of the insurance industry.
**Position Accountabilities**
- Deliver tailored training modules that cater to the varying levels of experience and expertise within the assessing team.
- Incorporate blended learning approaches leveraging our MyLearning digital induction program
- Collect and analyze feedback from trainees and their managers, post-training, to refine and adjust the training programs as required, striving for continual improvement.
- Use training methodology to implement training programs that enable learners to be equipped with the right skills, enabling them to be agile in response to internal and external changes.
- Optimise the Quality Framework Audit process to provide upskilling opportunities and recognise areas for improvement.
- Provide on-going training support at A & G locations or on-road ensuring that all employees, regardless of their location or experience level, have access to the training they need to perform their jobs effectively.
- Provide additional training support for external ICAR training courses (where accredited).
**What experience you'll bring**
- Trade qualification in Panel beating / Spray Painting.
- Certificate IV Vehicle Loss Assessing (preferred but not essential)
- Experience with Google Workspace (or similar platforms), as we primarily use Google rather than Microsoft.
- Certificate IV in Training & Assessment (preferred but not essential)
- Strong written and verbal communication skills
- Computer literate with estimating platforms or AUDANET preferred
- Strong planning and organisational ability
- Analytical and problem solving skills.
**The benefits of working at A&G;**
- ** Be rewarded** - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- ** Options for leave** - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- ** Grow with us** - we've got learning and professional development opportunities to suit everyone.
- ** Give back**:
- our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
- ** Take care of yourself** - your wellbeing is key to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- ** Celebrate the wins** - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- ** Save money**:
- as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
**About us**
Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
📌 Motor Technical Trainer
🏢 Auto & General Holdings
📍 Launceston