HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.
At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.
HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)
THE HUB24 STORY
We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.
Benefits and Life at HUB24
Learn more about our employee benefits HERE.
Job Summary:
As an Associate Customer Service Consultant you will act as the initial point of contact for established clients’ day to day issues with Class's NowInfinity product, providing amazing software application support and problem resolution for users within Service Level Agreements.
You will be joining a fun and inclusive team, with room for career development and growth either within our Customer Service team, or the wider business.
Responsibilities:
Liaise with intermediate/senior customer service consultants to resolve unusual and complex customer requests, following the escalation process as required
Maintain customer relationships and provide exceptional customer experience regarding the effective use of the Class suite of platforms
Assist with the development of Knowledge Base articles, help documentation, and other training materials for new and existing features and/or processes
Be up to date with the features of Class platforms and how they are applied in typical business processes through internal and external training, documentation and other resources
Raise system issues, enhancement requests, and provide product feedback for review & validation, in line with the escalation process
Requirements:
No specific qualifications required but a formal degreecertificate qualification in Accounting or Information Technology very highly regarded
Ability to work in a fast-paced environment
Excellent written and oral communication skills
Ability to listen and ask probing questions to understand customer concerns
Ability to troubleshoot issues and determine resolutions to complex issues and then communicate those resolutions to clients, team members, other staff members and other stakeholders
The Recruitment Process
- Acknowledgement email once your application has been submitted.
- Our Talent team will start reviewing your application. If unsuccessful, you will be notified.
- If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role.
- If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.
Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews.
- Communication of outcomes to successful and unsuccessful candidates and feedback provided.