Job Description About the role As a Technical Support Technician, you’ll play a pivotal role in supporting the daily operations of our Technical Support Department, providing expert assistance to service agents, contractors, and consumers alike. Joining our team means working with Temperzone, a leading HVAC manufacturing company, where you can bring your refrigeration tech experience to the forefront. Key Responsibilities Include Offering general and technical support for all Temperzone products in the Australian market. Assisting service agents with spare parts selection and providing technical service and commissioning support via phone, email, or fax. Liaising with service agents, contractors, and consumers to ensure seamless support. Supporting the classification and reuse of returned goods, and assisting with epidemic failure investigations and parts recovery. Conducting training sessions on Temperzone products—internally and externally—and hosting product seminars as per set schedules. Providing start-up and commissioning assistance, as well as technical investigations for fault finding. Assisting the warranty team with parts or technical inquiries and evaluating service agents. Demonstrating product operations and commissioning processes to installation/service contractors as required.