Located on Sydney's North Shore, Hotel Urban St Leonards offers boutique-style hotel accommodation with modern amenities. The hotel is conveniently located, walking distance to public transport providing easy access to Sydney city centre.
Hotel Urban requires a Duty Manager with an outgoing personality who is willing to walk the extra mile and able to multitask. The position will require the successful applicant to work full-time hours on a rotating roster Monday to Sunday (7am to 3pm, 3pm to 11pm and 11pm to 7am).
**The duties and responsibilities will include**:
You will be responsible for the day-to-day operations. This role is a full-time Duty position that will require you to be involved in:
- Greeting guests on arrival.
- Administering check-in and check-outs
- Managing complaints
- Processing guest payments and maintain guest Accounts
- Taking and entering reservations
- Assist with all guest inquiries
**The successful applicant**:
- **Experience as a Hotel Duty Manager or Guest Service Agent is required.**:
- **Experience in managing complaints**:
- High attention to detail and the ability to work well under pressure
- A very **strong focus on customer service**, good use of initiative, excellent communication skills and a high level of personal grooming and presentation.
- You are available 5 days/week including weekend on a rotating roster (7am to 3pm, 3pm to 11pm and 11pm to 7am).
Work in a friendly, cohesive team environment. Our hotel is inclusive: we have built a culture where difference is valued. If you are an experienced Hotel Guest Service Agent or Hotel Duty Manager with good customer service skills, APPLY NOW
**Job Types**: Full-time, Permanent
**Salary**: $60,000.00 - $65,000.00 per year
Schedule:
- 8 hour shift
Application Question(s):
- Are you available 5 days/week including weekends on a rotating roster (7am to 3pm, 3pm to 11pm, 11pm to 7am)?
- With which online reservation system are you familiar?
**Experience**:
- hotel guest service agent or Duty Manager (required)
Work Authorisation:
- Australia (required)
Work Location: In person