Retail Store Leadership Position
We are seeking a results-driven Retail Manager to lead our team at Star Discount Chemist in Maleny.
This pivotal role ensures exceptional customer service, manages store operations, and drives sales growth in a challenging yet rewarding location.
Job Description:
1. Lead Store Operations
* Oversee daily store operations, including opening and closing procedures, inventory management, stock replenishment, and maintenance of store standards.
* Maintain a safe and secure working environment for staff and customers.
2. Team Supervision
* Recruit, train, schedule, and supervise staff to ensure they meet performance standards and provide excellent customer service.
* Foster a positive work environment that promotes teamwork and staff development.
3. Customer Service Excellence
* Act as the face of the store, ensuring all customer interactions are handled with professionalism and care.
* Resolve customer complaints effectively to maintain high levels of customer satisfaction.
4. Sales Growth and Merchandising
* Drive sales through effective merchandising strategies, promotional activities, and by staying updated with market trends.
* Implement and monitor sales goals.
5. Financial Management and Control
* Manage store finances, control costs, and work towards achieving financial targets.
* Handle cash management, banking, and daily sales reporting.
6. Regulatory Compliance
* Ensure compliance with all health, safety, legal, and company regulations.
* Maintain pharmacy standards if applicable, including managing pharmacist schedules and ensuring prescription services run smoothly.
7. Community Engagement
* Build relationships within the local community to enhance store reputation and customer base.