OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
We are looking for responsible, technology savvy and trustworthy individuals to join OpenText Global Technical Support. As part of the APAC Technical Support Team, you will perform a variety of professional duties around providing technical support to internal, partner, and external customer contacts within the APAC region.
You must be a self-starter with excellent verbal and written communication and organizational skills and the ability to multi-task and work under deadlines. Advanced problem analysis, customer support skills, and previous work experience in enterprise information systems is must.
Key Responsibilities:
* Handle support calls and emails from OpenText customers, partners, and internal resources.
* Utilize a wide variety of test equipment, diagnostic tools and techniques used in problem resolution.
* Identify, document and report design, reliability and maintenance issues.
* Takes responsibility for delivery of own goals and accepts ownership of his/her part in the delivery of department goals.
* Effectively communicate procedural and routine technical issues to internal and external customers in a fast paced and customer critical environment.
Requirements:
* Minimum of 5 years of experience in a similar technical support, software support, or similar customer facing technical advisory role.
* Proficiency in English and Mandarin Chinese is required.
* Proven ability to diagnose and resolve complex technical issues through log analysis, troubleshooting tools, and hypothesis testing.
* Hands-on experience troubleshooting and supporting both Windows and Linux Operating Systems in an enterprise environment.
Desired Qualifications:
* Operation Systems & Virtualisation – Hands-on troubleshooting for Windows Server, Linux and virtual platforms such as VMware vSphere/ESXi, Hyper-V and vCloud.
* In-depth understanding of TCP/IP, HTTP/S, TLS/SSL, REST API, SOAP and SAML.
* Experience with firewalls, proxies, load balancers, LDAP/Active Directory/eDirectory and general network-diagnostic tools.
OpenText is the leader in Enterprise Information Management (EIM). Our EIM products enable businesses to grow faster, lower operational costs, and reduce information governance and security risks by improving business insight, impact and process speed.
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