* 12-month Contract | Lead impactful change and communication initiatives
* Flexible hybrid working options with multiple office locations around Australia
* Access to award‑winning employee benefits
As Change and Communications Lead, you'll design and deliver change management and communication strategies that enable our people and enhance customer outcomes. You'll collaborate with project teams and stakeholders to ensure seamless integration and alignment with our Customer Service North Star.
What You'll Do
* Lead the design and delivery of change tools and communications that empower customer‑facing teams with clear, actionable information
* Develop strategic communication plans and rhythms that align with Customer Service objectives and enhance engagement
* Partner with project delivery teams to integrate best practices and ensure consistent change management approaches
* Manage key programs such as Elevate and Shine, and deliver impactful events that celebrate success and recognition
* Optimise and maintain the Customer Service SharePoint and oversee critical incident communication processes
What You'll Bring
* Proven experience in change and communications (5+ years), with strong knowledge of frameworks and methodologies
* Ability to design and implement realistic plans for complex system, process, and people change
* Strong stakeholder engagement and influencing skills, with a collaborative approach to problem‑solving
* Strategic thinking and analytical capability to drive continuous improvement and deliver measurable outcomes
* Familiarity with Agile and squad‑based ways of working is advantageous
What You'll Enjoy
Access our award‑winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
* Paid study support, career breaks, on‑the‑job learning, and a $1,000 referral bonus for eligible employees
* Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
* Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
* Paid volunteer leave, donation matching, and unlimited emergency response leave
* Performance‑based bonuses and Suncorp shares for eligible employees
* Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: / careers / benefits
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.
#J-18808-Ljbffr