Role Purpose
Define & implement quality frameworks that enable innovation, expansion, and compliance in Wellbeing Collective (WBC) portfolio in relevant markets.
Key Responsibilities
* Be an active Quality member / contributor in the quality activities and innovation projects as per the business growth aspirations.
* Collaborate with various cross‐functional team members internally for expansion projects, ensuring quality is embedded at every stage.
* Collaborate with contract manufacturers externally (within Australia and overseas) for quality‐related matters including quality control activities, food safety, compliance and drive to resolve them with logical conclusion.
* Collaborate with markets receiving products originated from Australia for quality‐related matters.
* Support audit and assessment of new / existing manufacturing and/or packing site (including laboratories / analytical capabilities) as per the product standards and Unilever mandatory requirements.
* Support cross‐functional team in various activities having overlap with quality (viz. product specification, testing parameter and its testing frequencies, transit trials inputs and evaluation, risk assessment for relevant market).
* Ensure Quality Agreement, AQLs (Acceptable Quality Limits) between the selling and buying entity for the commercialized goods are kept updated.
* Maintain, establish and implement QMS / SOP, to ensure mandatory minimum Quality processes are embedded in the system.
* Advise the Quality Lead APAC on all actions related to quality which have an impact as appropriate to the business needs.
* Represent Quality function on appropriate forums.
* Participate in all relevant incident management for relevant markets.
* Execute quality assurance program, CoA release, participation in project meetings, maintain relevant document, ensuring that all quality activities are carried out efficiently and effectively.
* Ensure the timely and effective resolution of quality issues and deviations, working collaboratively with internal and external teams to implement corrective and preventive actions.
* Execute and participate in the effective quality review and approval of batch records, release testing, and other quality‐related documentation.
* Manage quality‐related activities related to manufacturing, including conducting audits of vendors and sites, providing support during quality inspections.
* Execute upkeep of quality systems and procedures, including SOPs, batch records, and quality metrics; lead quality investigations and approve plans to address quality issues that impact products, as well as supervise corrective and preventive actions (CAPAs) for deviations and investigations.
What You'll Need to Succeed
* Bachelor's or Master's degree in Quality Assurance, science, Food Technology, medical sciences, etc.; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job.
* 8+ years of work experience in Quality Assurance + Quality Control experience which includes product innovation, manufacturing operations, laboratory, and QMS experience in a complex environment.
* Sound knowledge of Manufacturing Processes, Business processes, Quality Management Systems, HACCP & Food Safety.
* Working experience with TGA (Therapeutic Goods Administration) requirements for Australia.
* Manufacturing operations / factory experience.
* Working experience in VMS (Vitamin Mineral Supplements), gummies, Hydration (powder products) will be an added advantage.
* Prior auditing experience is an added advantage.
* Experience in a cross‐functional environment.
* Ability to work with a multi‐cultural team and varying time‐zones; such prior experience is an added advantage.
* Demonstrated agility with changing business needs.
* Strong analytical, prioritizing, interpersonal, problem‐solving, presentation, budgeting, project management (from conception to completion), & planning skills.
* Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
* Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external stakeholders.
* Ability to work well autonomously and within a team in a fast‐paced, deadline‐oriented environment.
* Self‐motivated with critical attention to detail, deadlines, and reporting.
* Excellent English written and verbal communication skills.
* Knowledge of Quality in distribution (Go‐To‐Market, WH Quality) is an added advantage.
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