Job Title: Application Support Lead
About Us, a global leader in digital services and consulting, is seeking an experienced Application Support Lead to join our team. This role involves providing technical guidance, managing stakeholder relationships, and communicating effectively with customers.
Key Responsibilities:
* Lead a team of ~10 members in providing L1/L2 support for telecom network applications.
* Provide technical guidance to team members for delivering new product features.
* Manage stakeholder relationships and communicate effectively with customers.
* Handle major incident management, ensuring timely resolution and effective communication.
Required Skills and Qualifications:
* Proven experience in leading a support team of approximately 5+ members and driving service improvement initiatives.
* Strong stakeholder management and customer communication skills.
* Experience in major incident management and problem management.
* Experience in supporting telecom network-related applications, with at least 1-year onsite experience.
* Proficiency in application (Linux based) and database support.
Benefits:
We offer a dynamic work environment, opportunities for professional growth, and a competitive salary package.
Others:
At Our Company, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact us for adjustment.
Our company is committed to embracing diversity and creating an inclusive environment for all employees. We are proud to be an equal opportunity employer.