Customer Experience Specialist Role
Key Responsibilities:
* Connect customers with relevant banking products, providing expert advice and seamless service.
* Build trust by understanding customer needs and taking ownership of their requests.
* Stay updated on new banking features, services, and benefits to enhance the customer experience.
* Educate customers on emerging technologies and tools for better banking outcomes.
* Comply with bank policies and procedures to maintain confidentiality and security.
Growth Opportunities:
* Access to online learning and training resources.
* Career planning tools for professional development.
* Competitive wealth and insurance benefits.
* Paid volunteer leave or secondments.
* Generous parental leave for nominated carers.
* Continued super contributions during leave.