We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where everyone has courage to shine.
Opportunity
We are actively seeking an experienced, pro-active and personable Sales and Parts Interpreter to join our welcoming and supportive team in our Midvale Branch. As Sales and Parts Interpreter, you will be responsible for accurately entering and coordinating sales orders and liaising with the sales team to communicate delivery timeline expectations for Normet customers.
What we offer
- Full-time permanent position I Monday to Friday I 9am - 5pm
- Annual remuneration review
- Training and professional development including access to global training programs
- Employee Assistance Program, Rewards & Recognition, and Years of Service Programs
- Supportive team culture and engaging work environment
- Free onsite parking
- Call back allowance
- Uniforms provided
Key responsibilities
- Provide sales quotations of goods offered by NAP at customers' request
- Manage spare parts sales and inquiries on our national support hotline
- Prepare and issue invoices and sales orders to confirm spare parts and after-market service orders
- Coordinate purchase order authorisation with the head office as required
- Source and procure non-genuine spare parts when necessary, ensuring compliance with quality and pricing standards
- Perform quality checks on received goods, ensuring pricing accuracy, and follow up on outstanding orders as needed
- Provide timely and accurate sales order confirmations to customers
- Complete business and back-order reporting accurately and within deadlines
- Collaborate with management, workshop, and sales teams to establish sales forecasts and address future production supply needs
- Oversee production jobs, ensuring efficient workflow and operational accuracy by opening, monitoring, managing, and closing these tasks
- Ensure customer satisfaction in relation to spare parts sales and inquiries, with all relevant information accurately captured in D365
- Leverage D365 data management tools to plan and meet customer delivery expectations.
- Ensure full and timely sales delivery (DIFOT) by effectively managing data and collaborating with the sales team on delivery requirements
- Communicate effectively with internal and external customers to identify needs and recommend suitable spare parts solutions
- Support the sales team by identifying and promoting upselling opportunities.
To shine in this position, you will need
- 2-3 years' experience in Parts Interpreter or Spare Parts Administrator role or similar. Preferably with a heavy machine focus.
- Experience with ERP systems is essential; proficiency in Microsoft Dynamics 365 is highly regarded
- Solid experience in the processing of purchase and sales orders
- Ability to interpret spare parts manuals and drawings
- High-level of organisation, problem analysis and problem-solving skills
- Highly organised, flexible, and proactive with a positive can do' attitude
- Self-driven and results orientated
- Ability to influence others and implement change
- Able to perform in a highly agile and changing work environment
- Ability to achieve results and work under pressure
- To be available to be part of the Call Back Roster
- Full working rights in Australia is essential in order to be considered for this position.
Normet
Normet is a world-leading, innovative technology company that defines the future of underground operations in mining, tunnelling, and civil engineering projects helping our partners increase safety, sustainability, and productivity.
We believe our employees are the heart and soul of our company, we aim to provide everyone with opportunities to reach their full potential, valuing the differences of diverse backgrounds and experiences.
Next steps
- Come and share your courage to shine with us_
About Us
- EVERYONE HAS COURAGE TO SHINE
in a courageous, committed and caring company.
- We are NORMET, a passionate team of over 1,700 professionals with a global reach and a Nordic heart - on a mission to be Defining The Future Underground.
Together with our customers, we have courage to lead the way in sustainable underground mining and tunnelling by building the safest places underground.
- We explore and deliver continuous improvement to underground construction and mining processes for increased safety, productivity and profitability.- We are committed to solving the toughest challenges and to create lifetime value, while first and foremost caring for the welfare of people and the environment.
Through our innovation, our own technologies and complete solutions, we are shining a light to the future of our industry.
- This is why we are trusted by our customers and growing fast: as the daring company who cares for every individual in our winning team, on our one and only planet.