Audika is part of Demant, a world‐leading hearing healthcare group that offers solutions and services to help people with hearing loss. In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
Responsibilities
We are looking for a passionate customer service individual who loves to help people to be Clinic Co‐ordinator and support all of the Audika Hearing clinics in the Vic West inner Melbourne region. The clinics include Maribyrnong, Coburg, Broadmeadows, Keilor. There is also the possibility to cover Werribee and potentially Corio, Belmont and Ballarat on a permanent full‐time basis (Mon‐Friday, 9am‐5pm, no weekends). This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers' experience. You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients. You will learn about all our products, services, our competitive advantages, and government funding programs. With all this knowledge, skills, and tools you will expertly apply tailored client‐specific sales strategies ensuring they get the best possible solutions.
You'll be successful in this role if you have:
* Previous sales and customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
* Experience working with an older demographic, preferred
* Strong interpersonal communication skills and empathy for clients to support their hearing journey
* Higher School Certificate (HSC) or TAFE Qualification
What's in it for you:
* Permanent Full‐Time role in an established global organisation
* Performance incentives
* Supportive hearing care team
* Professional development through clear career path and professional training
* MyRewards program – offers discounts to more than 300 retailers and services across Australia
* Online Wellbeing centre – platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
* Employee Assistance Program
* Birthday and Christmas gifts
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