Job Overview
Role Summary: Lead and develop a team of CX professionals to deliver exceptional service.
Key Responsibilities:
* Develop and implement customer experience strategies to drive business growth.
* Recruit, train, and manage CX consultant team members to ensure seamless operations.
* Analyze customer feedback and improve services to enhance the overall customer experience.
Required Skills and Qualifications:
* At least 3 years of customer service experience with a proven track record of success.
* Strong leadership skills with at least 2 years of experience in managing teams.
* Excellent communication and analytical skills to effectively engage with customers and stakeholders.
What We Offer:
A dynamic work environment that fosters growth and development, competitive compensation and benefits package, and opportunities to work with a talented team of professionals.