Are you a strategic, people‑centred leader who thrives in a fast‑growing, purpose‑driven environment? This is an exciting opportunity to lead a high‑performing Plan Management division for a respected NDIS provider committed to empowering people and communities to connect and thrive.
As the Manager, Plan Management, you will oversee the strategic direction, operational excellence and customer experience of a large, rapidly scaling Financial Plan Management (FPM) service. You'll lead a capable team, strengthen systems and processes, and drive innovation — including the introduction of new technologies and service models — to ensure customers receive responsive, high‑quality financial plan management support.
This role is ideal for a leader who understands the disability sector, brings strong financial operations knowledge, and is energised by growth, transformation and service excellence.
What You'll Lead
Strategic and operational leadership of a growing FPM division
A values‑aligned, high‑performing team delivering efficient, accurate financial transactions
Service model design, scaling and continuous improvement
Customer‑centred service delivery aligned to NDIS requirements
Sector engagement, stakeholder relationships and organisational capability uplift
Compliance, audit readiness, risk management and quality assurance
Business development, including partnerships and growth opportunities
Financial oversight, KPI monitoring and performance reporting
Change leadership across systems, processes and culture
What You Bring
Experience leading service delivery teams in a dynamic, customer‑focused environment
Strong understanding of NDIS, disability sector reforms and the social model of disability
Knowledge of financial transactions, accounts payable processes and customer service principles
Experience designing and implementing service models, systems and technology solutions
Proven ability to lead change, deliver projects and manage organisational growth
High emotional intelligence, excellent communication skills and a collaborative leadership style
Experience in finance, accounts administration, bookkeeping or related fields (CPA/CA beneficial but not essential)
A proactive, innovative mindset with a passion for improving customer outcomes
Why This Role Matters
You'll be stepping into a pivotal leadership position at a time of significant organisational growth and transformation. Your work will directly influence service quality, customer experience, financial sustainability and the organisation's ability to deliver meaningful inclusion impact across communities.
Harvest Recruitment is proud to be an equal opportunity employer who values the contributions that a diverse workforce can bring to our community. Harvest Recruitment offers reasonable adjustments for applicants with disabilities on request.